FAQs

Browse our products, choose what you'd like and add it to your cart. When you're ready, head to checkout, enter your delivery details, choose a payment method and place your order. You'll receive a confirmation by email or SMS once payment is successful.

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You can pay securely online using UPI, debit and credit cards, net banking and supported wallets. The options available for your order are shown at checkout.

Once your order ships, we send the tracking number and courier details by email or SMS. You can also follow it from Track order or the My Orders section of your account.

The address can only be changed before your order is dispatched. Contact us as soon as possible with your order number and the correct address.

We currently ship across India. If you'd like to order from outside India, write to support@butterflyessentials.in and we'll do our best to help.

Orders are processed within 1–2 business days of payment. Delivery usually takes 2–5 business days to metro cities and 4–8 business days to other locations. You can check the estimate for your PIN code on any product page.

Please report damaged, missing or incorrect items within 48 hours of delivery, with photos where possible. We'll arrange a replacement or a full refund at no extra cost.

Orders can be cancelled while they are still being processed and have not been dispatched. Once shipped, you can refuse delivery or request a return in line with our return policy.

Eligible items can be returned or exchanged within 7 days of delivery if they are unused, unopened and in their original packaging, or if you received a wrong, defective or damaged product. Opened skincare, cosmetics, hygiene and baby care items can't be returned for hygiene reasons.

Start a return from the My Orders section of your account. Once approved, a doorstep pickup is usually arranged within 72 hours. Refunds are processed within 5–7 business days after the item passes our quality check, to your original payment method.

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